Mylands is committed to ensuring that your privacy is treated with respect and your data remains protected.

This privacy policy sets out what personal information we collect, why we collect it, how we use it and how we keep it secure.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mylands may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• email addresses
• phone numbers
• billing and delivery address
• preferences and interests
• organisation name
• job title
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

Order Processing, Queries & Tracking

When you place an order through the website, the information sent securely (using HTTPS) is saved on the website's backend, and our Customer Services team are notified, they place the order into our ERP system. All of which is properly protected behind firewalls and with business standard anti-virus software.

Payment data is processed by Realex.

When your order is ready, the delivery information is passed to either UPS, DPD local, PalletWays, or TrackPOD (a proof-of-delivery system our own drivers use). By using these services we can track your shipments, and the records remain on their servers for some time in case we need to review it.

Microsoft Office365 web applicaitons are used to store and view complaints, and we use their platform to improve order visibility.

Any printed documents are subsequently filed and locked away.

Marketing

We use MailChimp to send out newsletters, but only with your consent. If you recieve an unwanted email, click "unsubscribe" in the footer of the newsletter or email info@mylands.com and we will resolve this immediately.

Analytics

We use Google Analytics to ensure we our improving our website, aiming to meet the interests of our customers. We collect geolocation data along with how long you spend on a page and how you use the website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@mylands.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to info@mylands.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store.